Privacy Policy

Repaired (“we,” “us,” or “our”) operates the Repaired app (on the web at repairedapp.com, and as mobile applications when they become available). This Privacy Policy explains what information we collect, how we use it, and the choices you have. Please read it carefully. By using Repaired, you agree to the practices described here.

Repaired is intended for people aged 16 and older. Wherever you use it from, your information is stored and processed in the United States.

1. Information We Collect

Information you provide directly

Account information: your email address, display name, and optional pronouns when you create an account.
Repair content: the text you write during a repair flow, including your description of what happened, your feelings, needs, contribution, request, mirroring reflection, repair message, agreement commitments, and check-in notes. This content is private by default and is only shared with your repair partner when you choose to submit it.
Invite information: the email address you enter when inviting someone to a repair.
Check-in data: ratings and notes you submit during post-repair check-ins.
Profile preferences: your timezone, notification settings, and theme preferences.
Public quiz results: if you take a quiz on this site without an account and choose to save your result, we store your answers and the resulting style against the email you gave, and nothing else. Its only purpose is to restore that result into your profile once you have an account; the saved copy is then deleted. Taking a quiz stores nothing on its own: the result is calculated in your browser and is only saved if you ask us to. Removed on request, and removed automatically 90 days after you save it if no account is ever created with that email.

Information collected automatically

Push notification token: a device-level identifier provided by your operating system, used to deliver push notifications. We do not use this to track you across apps or advertisers.
Crash reports: if the app crashes, we collect a stack trace and device metadata (OS version, device model) via Sentry. We do not collect your repair content in crash reports.
Infrastructure logs: AWS services that power the app (AppSync, Lambda, CloudWatch) log IP addresses, request timestamps, and request metadata for security and debugging. These technical logs are kept for 14 days. They are separate from your account data (your repairs, writing and activity), which is kept until you delete your account.

2. How We Use Your Information

To provide and improve the Repaired service.
To deliver push notifications you have opted in to receive.
To send transactional emails (invite emails, verification codes, password resets).
To monitor for errors, abuse, and security incidents.
To respond to your support requests.
To generate personalized insights: we analyze patterns in your repair responses over time (including the emotions you identify, the needs you express, and how your communication style shifts across repairs) to surface insights about how you communicate in close relationships. These insights are shown only to you. See Section 2a for details.

We do not use your repair content for advertising or third-party model training.

2a. Emotional and Behavioral Profiling

As part of the Repaired service, we derive a behavioral and emotional profile from your repair activity. This includes patterns such as the emotional vocabulary you use, recurring relationship needs you identify, how your communication tone changes over time, and how often repairs reach resolution.

This profile is used exclusively to show you personalized insights within the app. It is not used for advertising, shared with third parties, or used to make automated decisions that produce legal or similarly significant effects on you.

Under GDPR, this activity constitutes profiling as defined in Article 4(4). If you are in the European Economic Area, you have the right to object to this profiling at any time by contacting us at privacy@repairedapp.com. We will stop processing your data for this purpose within 30 days.

Under CCPA, California residents have the right to opt out of the sale or sharing of personal information. We do not sell or share your emotional profile data. If you wish to limit how your behavioral data is used for personalization, contact us at privacy@repairedapp.com.

We do not sell your personal information. We share information only in the following circumstances:

With your repair partner: when you choose to submit a phase of the repair flow, the relevant content is made visible to the other person in that repair. You control when this happens.
Service providers: we use the following third-party services to operate Repaired:
- Amazon Web Services (AWS): cloud infrastructure, database, email delivery
- Expo: push notification delivery infrastructure
- Sentry: crash reporting
- Stripe: subscription and donation payment processing (only if you subscribe to Plus or donate)
- Google Analytics: aggregate usage measurement on the repairedapp.com website (see Section 8)
- Google / Facebook sign-in: only if you choose to sign in with those providers, they confirm your identity to us
- Anthropic, via Amazon Bedrock (AWS): AI-assisted features (only if you are a Plus member and choose to use them; the relevant text is processed by AWS through Amazon Bedrock for that request; under Amazon Bedrock’s terms it is not shared with Anthropic and is not used to train any model)
Legal requirements: we may disclose information if required by law, subpoena, or to protect the rights and safety of users or the public.

4. Deleting Your Account, and Data Retention

We keep your data for as long as your account is active. If you deactivate your account instead of deleting it, your data is kept so you can come back by signing in again.

How to delete your account

On the web, sign in at repairedapp.com, open your Profile and choose “Delete account permanently.” In the mobile app, open your Profile and choose “Delete account.” You will be asked to download a copy of your data first, then to confirm. Deletion is immediate and cannot be undone. If you cannot sign in, email privacy@repairedapp.com from the address on your account and we will delete it within 30 days.

What deletion removes

Your sign-in, your profile and photo, your private reflections, notes, journal entries and Grow answers, your sharing settings, your notifications and activity history, the record of your sign-up consent, and the usage events we record about your activity in the app.

What stays

Repairs you took part in with another person stay visible to that person, because they are part of their history too. Your name on them is replaced with “Deleted user.” This covers repair content (responses, agreements and check-ins) inside a shared repair.

Repaired Plus

If you have Repaired Plus, deleting your account cancels your subscription immediately and you will not be charged again. If you shared a couples plan, your partner’s Plus ends too and we email them to let them know. A Plus gift you bought for someone else stays theirs.

Backups and logs

Deleted data can remain in our encrypted database backups for up to 35 days. It is never restored from a backup, and it is permanently erased when the backup expires. Infrastructure logs are kept for 14 days, as described above. Information that could reveal your mental or emotional health is also covered by our Consumer Health Data Privacy Policy.

5. Data Security

All data is stored in Amazon DynamoDB, encrypted at rest using AES-256. All data in transit is encrypted using TLS 1.2 or higher. On the web, your sign-in token is kept in an httpOnly cookie that page scripts cannot read; in the apps, it is kept in your operating system’s secure storage. We cannot guarantee absolute security, but we have implemented reasonable technical and organizational measures.

6. Children’s Privacy

Repaired is not intended for anyone under 16 years of age. We do not knowingly collect personal information from minors. If we learn that a user is under 16, we will delete their account. If you believe a minor has created an account, please contact us immediately at privacy@repairedapp.com.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Correct inaccurate information in your profile.
Delete your account and your data, as described in Section 4.
Export your data (self-serve from your Profile, or on request).
Opt out of push notifications at any time in the app’s Profile screen or your device settings.
Object to profiling. You can ask us to stop using your repair data to build a behavioral and emotional profile. See Section 2a.

To exercise any of these rights, email privacy@repairedapp.com.

8. Cookies and Tracking

Repaired does not use advertising cookies, tracking pixels, or advertising trackers anywhere. Our website (repairedapp.com) uses Google Analytics to measure aggregate site usage (pages visited, general region, device type); we do not send it your name, email, or any repair content. The website also sets first-party cookies for sign-in sessions and to keep the homepage variant you first saw consistent.

Our website honors the Global Privacy Control (GPC) browser signal. If your browser sends GPC, we treat it as a decline: Google Analytics never loads for you and no analytics cookies are set, even if you previously accepted the cookie banner. Repaired does not sell or share personal information as those terms are defined under US state privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or an in-app notice at least 14 days before the changes take effect. Your continued use of Repaired after the effective date constitutes acceptance.

10. Contact

For privacy questions or requests, email privacy@repairedapp.com.