Your Privacy
Plain-English answers to the most important questions.
For the full legal document, see the Privacy Policy.
The short version
- →Only you and your partner can read what you write. No one else, including Repaired staff.
- →Nothing is shared until you tap Submit.
- →Your data is never used to train AI.
- →You can delete your account and all data at any time.
- →Data is stored in the US on AWS, encrypted at rest and in transit.
Who can read what I write?
Only you and your repair partner, and only at the moments you choose. Nothing you write is visible to anyone until you tap "Submit." Even then, your reflection is only shared with the one person you started the repair with. Access to repair content by Repaired staff is restricted to essential operations (security incident response, legal compliance) and requires internal authorization.
Does Repaired read my responses?
No. The people running Repaired do not read your repair content. Your responses are stored in a database accessible to your repair partner (for the purpose of the repair) and to no one else. Our infrastructure logs (timestamps, request counts) do not include your text.
Is my data encrypted?
Yes. All data is encrypted in transit (TLS) and at rest (AES-256 via AWS). Your repair content is stored in Amazon DynamoDB with encryption at rest enabled. Credentials are never stored in plaintext.
Does Repaired use my data to train AI?
No. Your repair content is never used to train AI models, ours or anyone else's. The optional tone check feature analyzes your text in the moment and does not store it for training purposes.
Does my partner see my draft while I'm writing?
No. Your partner sees nothing until you submit. There is no "typing indicator," no live preview, and no way for your partner to see your draft at any stage.
What happens to my data if I delete my account?
Use "Delete account" on your profile. You download a copy of your data first, then confirm. Deletion is immediate: your sign-in and personal data are removed, Repaired Plus is cancelled, and your side of any shared repairs is shown as "Deleted user." Backups age out within 35 days. Section 4 of the Privacy Policy has the full detail.
Where is my data stored?
Your data is stored on Amazon Web Services (AWS) infrastructure in the United States (us-east-1 region). Repaired does not currently operate in other regions. If you are outside the US, your data will be stored and processed in the US.
Does Repaired share my data with third parties?
No, with two narrow exceptions: (1) Sentry, which receives anonymous crash reports when the app fails. Crash reports do not include your repair content; (2) Expo, which delivers push notifications. Notifications contain only metadata (e.g., "your partner has submitted their reflection"), never the content of your responses.
Does my partner's identity stay private from people outside our repair?
Yes. The only people who can see that you are in a repair with a specific person are you and that person. Repaired does not publish, display, or share who your repair partner is.
What if I want a copy of my data?
Download a copy yourself from your Profile, or email privacy@repairedapp.com and we will provide a copy of all data associated with your account.
Still have a question?
Email us at privacy@repairedapp.com. We respond within 5 business days for privacy-related requests.
You can delete your account or export your data yourself from your profile, or email the same address.
Where to go next
- Privacy Policy
The full legal version of everything on this page.
- How your data is protected
What happens to your writing at rest and in transit.