Terms of Service

These Terms of Service (“Terms”) govern your use of the Repaired website, web app, and mobile applications when available (collectively, the “Service”) operated by Repaired (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 16 years old to use Repaired. By using the Service, you represent that you meet this requirement. Wherever you use it from, your information is stored and processed in the United States.

2. Not a Therapy Service

Repaired is not therapy, counseling, mental health treatment, or a substitute for professional support. The Service provides a structured communication protocol for two people who choose to work through a conflict. It does not constitute a therapeutic relationship, clinical advice, or crisis intervention.

If you or your partner are experiencing a mental health crisis, domestic violence, coercion, or abuse, please stop and contact a qualified professional:

• 988 Suicide & Crisis Lifeline: call or text 988
• Crisis Text Line: text HOME to 741741
• National Domestic Violence Hotline: 1-800-799-7233

By proceeding through the safety check in the app, you represent that you are not currently in a situation involving coercion, abuse, or imminent danger.

3. Accounts

You may create one account per person. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate information and to keep it up to date. You may not create an account on behalf of another person without their consent.

4. Acceptable Use

You agree not to use the Service to:

• Harass, threaten, or intimidate another user.
• Send invites to people who have not consented or who have previously blocked you.
• Attempt to circumvent or abuse the safety gate (e.g., falsely answering safety questions).
• Impersonate another person.
• Attempt to access another user’s repair content without authorization.
• Reverse-engineer, scrape, or interfere with the Service.
• Use the Service for any unlawful purpose.

We reserve the right to terminate accounts that violate these rules, at our sole discretion, with or without notice.

5. Your Content

You own the repair content you create, including your reflections, responses, and agreements. By using the Service, you grant us a limited license to store and transmit that content as necessary to operate the Service, including sharing it with your designated repair partner at the times you choose.

We do not use your repair content for advertising or AI model training. See our Privacy Policy for details.

6. Research and Aggregate Data

Your individual repair content is never shared or sold. We may use anonymized, aggregated data, such as aggregate statistics about how people use the protocol, completion rates, and outcome patterns, for internal research and product improvement. This data cannot be traced back to any individual user or repair.

If we ever publish findings based on aggregated usage data, we will do so only in summary form, without identifying any participant. No individual repair reflections, responses, or agreements will be published or disclosed.

We do not conduct clinical research. We are not an IRB-approved research institution. Any aggregate analysis of usage patterns is conducted solely to improve the Service.

7. Payments and Donations

The core repair flow is free to use. Optional paid features (Repaired Plus, which adds AI features) and voluntary donations are processed via Stripe. By making a payment, you agree to Stripe’s Terms of Service. All payments are in US dollars.

Donations are voluntary and non-refundable except in cases of demonstrable billing error. Paid feature subscriptions may be canceled at any time; refunds for unused subscription periods are at our discretion. To request a refund, email legal@repairedapp.com.

8. Termination

You may delete your account at any time from your Profile. Deletion is permanent and cancels any Repaired Plus subscription; Section 4 of our Privacy Policy explains what is removed and what remains.

We may suspend or terminate your account if you violate these Terms, engage in abusive behavior, or if we are required to do so by law. We will attempt to notify you unless prohibited.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

We make no representations about the effectiveness of the repair protocol for any particular relationship or situation. Outcomes depend entirely on the participants.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRIOR TO THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

11. Not a HIPAA-Covered Service

Repaired is not a healthcare provider, health plan, or healthcare clearinghouse, and is not acting as a business associate of any covered entity as those terms are defined under the Health Insurance Portability and Accountability Act (HIPAA). The Service does not create, receive, maintain, or transmit Protected Health Information (PHI) as defined by HIPAA.

The repair content you create (your reflections, responses, feelings, and agreements) is relationship communication data, not medical or clinical records. You should not use Repaired to store or communicate health information that you expect to be protected under HIPAA.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration on an individual basis under the rules of the American Arbitration Association, except that either party may bring claims in small claims court. You waive the right to participate in a class action. These Terms are governed by the laws of the state of Michigan, without regard to conflict of law principles.

13. Changes to These Terms

We may update these Terms at any time. If we make material changes, we will notify you via email or in-app notice at least 14 days before the changes take effect. Your continued use after the effective date constitutes acceptance.

14. Contact

For questions about these Terms, email legal@repairedapp.com.